At PrimeMerch LLC, we want you to be satisfied with your men’s clothing purchase. Please review our return and refund policy before placing an order.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition
- Have original tags and packaging where applicable
- Not show signs of washing, alteration, damage, or use
Items that have been worn, washed, altered, or otherwise affected in a way that impacts their resale condition may not be eligible for return, except where required by law or where the item is defective.
2. Non-Quality-Related Returns
For returns due to reasons such as:
- Changing your mind
- Ordering the wrong size
- Selecting the wrong color
- No longer needing the product
- Other reasons unrelated to product quality
The customer is responsible for the return shipping costs.
Original shipping charges, if any, are generally non-refundable unless otherwise required by law.
3. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and its condition, if applicable
For confirmed quality-related issues, PrimeMerch LLC will cover the reasonable return shipping costs or provide an appropriate alternative resolution.
We will review each request and communicate the available resolution.
4. How to Request a Return
To initiate a return, contact us at:
Email: [email protected]
Please provide your order number and the reason for the return.
Do not send items back before receiving return instructions from our customer service team.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the returned item has been received and the refund has been approved.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
6. Exchanges
If you need a different size or color, please contact us at [email protected].
Exchange requests are subject to product availability and our return eligibility requirements.
7. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Orders that have not yet been processed or shipped may be eligible for cancellation.
Once an order has been shipped, cancellation may no longer be possible, and the return process may apply.